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Salesforce DevOps Trends for 2021 – Key Findings

DevOps has been a trending topic for some time now, with Salesforce itself and many in the wider community talking about DevOps as the best way to manage releases on the platform. Trends tend to come and go, but this one’s here to stay. Gearset’s groundbreaking survey report, The State of Salesforce DevOps 2021, shows that DevOps adoption is well under way across the Salesforce ecosystem and set to accelerate through 2021. You can get the full report for free here.

The State of Salesforce DevOps 2021 presents and analyzes data from the largest industry survey about managing development and releases on the platform. In total, 521 Salesforce professionals took part in the survey from around the world, representing all major industries and companies of all sizes. They told us about their tools and practices, their teams’ performances, and how they plan to solve the problems they face.


Earlier in the year, I outlined some predictions for 2021 that we hoped the survey results would confirm. Here’s an update on those predictions, complete with results from the survey:


1. Most Salesforce teams will be looking to adopt new DevOps processes.

The report details in full which DevOps tools and processes teams have started using and which they plan to implement this year – from source control and CI/CD to change monitoring, data backups and much more. On average, across all DevOps processes, 85% of teams already use or plan to adopt them in 2021.


2. Teams are gaining agility with faster and more frequent releases.

This prediction was confirmed by a variety of data gathered on release velocity. For example, just 10% of teams release less often than once per month, while almost 50% release at least once per week.


3. Source control is becoming the norm for everyone – including admins.

89% of teams currently use or plan to adopt source control. Many admins stated that, of their tools and processes, source control added the most value to their teams’ processes.



4. Everyone building on Salesforce will need to understand DevOps.

Alongside adopting DevOps tools and practices, 62% of teams plan to train up their current workforce to meet the challenges they face.


5. The ROI of DevOps will become clearer, driving further investment in DevOps.

Many teams reported that DevOps dramatically reduces the cost of releasing on the platform by saving them countless hours on deployments. As one respondent commented, “DevOps has increased our Salesforce ROI primarily through efficiency of change management and tighter collaboration resulting in fewer bugs.”


6. Security and compliance concerns will drive DevOps adoption – especially of backups – leading to increased resilience.

This prediction wasn’t quite right. The report shows that security and compliance aren’t significant drivers of DevOps adoption. And, worryingly, only 58% of respondents have a backup solution right now. But teams adopting DevOps for other reasons see the enhanced security it brings as an important benefit, and many plan to adopt a backup solution this year.



A new era for Salesforce development

Thank you to everyone who took part in the survey! The fascinating insights into hundreds of teams’ development practices made this report possible. The survey results lead to an irresistible conclusion: Salesforce has entered a new era. DevOps is now the way to manage development and releases. Download the report to get the full picture and find out how your team compares to the rest of the ecosystem.


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